Results
SASSA Service Office: Uitenhage
3. 2015 - 2017 Making all voices count (MAVC)
SASSA Service Office - Citizen
1 October 2016 - 30 November 2016
Key Challenges Identified
- Improved access to information about SASSA’s services
- SASSA staff to wear nametags
- Waiting queue management: prioritising elderly & severely disabled, mobile services for KwaNobuhle & Despatch whilst permanent offices are secured & home visits for the elderly.
- Awareness raising on Regulation 11
602
Participants
434
Female
168
Male
Please answer yes or no to the following questions - Did any official (including security) ask you for money or a favour in order to help you?
Female
6
Yes
Up
from 2
in the previous cycle
Male
2
Yes
Up
from 1
in the previous cycle
How many times have you come to this office for the same issue - because it was not resolved the first time?
Female
Male
How would you rate the performance of the staff in the following areas? - How well did the staff manage queues?
Female
98
Negative
Up
from 5
in the previous cycle
Male
28
Negative
Up
from 3
in the previous cycle
What kind of service did you come here for?
Female
Male
Service Office
Female
Male
Please answer yes or no to the following questions - Are you aware that you can apply for a grant even if you do not have an ID book, using alternative identification methods? (Regulation 11)
Female
11
Yes
Down
from 24
in the previous cycle
Male
5
Yes
Down
from 6
in the previous cycle
What kind of grant/s do you receive - or are you applying for?
Female
Male
How would you rate the performance of the staff in the following areas? - Is there adequate shelter, seating, toilets, disability access, clean water and cups, good ventilation?
Female
106
Negative
Male
27
Negative
How would you rate the performance of the staff in the following areas? - What was the state of the waiting area?
Female
107
Negative
Up
from 0
in the previous cycle
Male
30
Negative
Up
from 1
in the previous cycle
How would you rate the performance of the staff in the following areas? - How respectful were the staff to you?
Female
65
Negative
Up
from 3
in the previous cycle
Male
22
Negative
Up
from 1
in the previous cycle
What was the total amount you had to pay for transport to the service office?
Female
Male
How would you rate the performance of the staff in the following areas? - Did the staff answer your questions clearly and give you the correct information that you needed?
Female
52
Negative
Up
from 6
in the previous cycle
Male
17
Negative
Up
from 3
in the previous cycle
How would you rate the performance of the staff in the following areas? - Were you satisfied with the service that you received?
Female
49
Negative
Up
from 15
in the previous cycle
Male
18
Negative
Up
from 8
in the previous cycle
Please answer yes or no to the following questions - Did the person serving you tell you their name or wear a name tag?
Female
35
Yes
Down
from 138
in the previous cycle
Male
10
Yes
Down
from 63
in the previous cycle
Please answer yes or no to the following questions - Did you know before you came what documents you had to bring with you?
Female
160
Yes
Up
from 142
in the previous cycle
Male
49
Yes
Down
from 59
in the previous cycle
Do you think that this service office will learn from this survey and improve their services?
Female
201
Yes
Up
from 108
in the previous cycle
Male
63
Yes
Up
from 55
in the previous cycle