Results
Soshanguve Block X Clinic
3. 2015 - 2017 Making all voices count (MAVC)
Health - Citizen
1 October 2016 - 30 November 2016
588
Participants
427
Female
161
Male
Some questions about you - How old are you?
Female
Male
Performance group - Did the health professionals (doctors and nurses) treat you respectfully?
Female
30
Negative
Down
from 75
in the previous cycle
Male
10
Negative
Down
from 37
in the previous cycle
Performance group - Did the clinic manage queues well?
Female
110
Negative
Up
from 79
in the previous cycle
Male
31
Negative
Up
from 30
in the previous cycle
Health Facility Name
Female
Male
Performance group - Did the administrative staff treat you respectfully?
Female
60
Negative
Down
from 98
in the previous cycle
Male
18
Negative
Down
from 47
in the previous cycle
Please answer yes or no to the following questions - Did you get all the medication that you needed?
Female
149
Yes
Male
35
Yes
Some questions about you - Where do you earn most of your income from?
Female
Male
What was your reason for visiting the facility?
Female
Male
Please answer yes or no to the following questions - Do you think that the clinic will respond to a complaint if you make one? *
Female
38
Yes
Male
10
Yes
Performance group - Was the clinic clean?
Female
40
Negative
Down
from 50
in the previous cycle
Male
12
Negative
Down
from 13
in the previous cycle
Please answer yes or no to the following questions - Did the nurse or doctor explain your rights and ask for your consent before treating you?
Female
153
Yes
Male
50
Yes
Please tell us how long you waited to: - Collect your medication
Female
Male
Please answer yes or no to the following questions - Did you feel safe in and around the clinic?
Female
210
Yes
Male
51
Yes
Please answer yes or no to the following questions - Did the staff respect your right to be examined in private?
Female
204
Yes
Male
59
Yes
Performance group - Does the clinic have the necessary equipment in good working condition to provide the services you need?
Female
74
Negative
Down
from 96
in the previous cycle
Male
20
Negative
Down
from 44
in the previous cycle
Please tell us how long you waited to: - Get registered at reception
Female
Male
Is this clinic the nearest health facility to your home?
Female
195
Yes
Up
from 148
in the previous cycle
Male
48
Yes
Down
from 72
in the previous cycle
Performance group - How good are the ambulance services?
Female
91
Negative
Down
from 113
in the previous cycle
Male
22
Negative
Down
from 66
in the previous cycle
What was the total amount you had to pay for transport to the service office?
Female
Male
Do you know what the Clinic Committee should do?
Female
55
Yes
Up
from 37
in the previous cycle
Male
22
Yes
Down
from 29
in the previous cycle
Does this clinic have a Clinic Committee?
Female
70
Yes
Up
from 17
in the previous cycle
Male
13
Yes
Down
from 14
in the previous cycle
Do you think that this clinic will learn from this survey and improve their services?
Female
120
Yes
Up
from 93
in the previous cycle
Male
32
Yes
Down
from 58
in the previous cycle
How far did you travel to get to the clinic?
Female
Male
Some questions about you - Do you have any disabilities?
Female
16
Yes
Up
from 14
in the previous cycle
Male
3
Yes
Down
from 14
in the previous cycle
Please tell us how long you waited to: - See a professional (nurse or doctor)
Female
Male
Please answer yes or no to the following questions - Do you know how to make a complaint at this clinic if you wanted to?
Female
87
Yes
Male
28
Yes