Results
Khutsong West Clinic
3. 2015 - 2017 Making all voices count (MAVC)
Health - Citizen
1 October 2016 - 30 November 2016
304
Participants
258
Female
46
Male
Some questions about you - How old are you?
Female
Male
Performance group - Did the health professionals (doctors and nurses) treat you respectfully?
Female
2
Negative
Male
1
Negative
Performance group - Did the clinic manage queues well?
Female
32
Negative
Male
2
Negative
Health Facility Name
Female
Male
Performance group - Did the administrative staff treat you respectfully?
Female
6
Negative
Male
0
Negative
Please answer yes or no to the following questions - Did you get all the medication that you needed?
Female
227
Yes
Male
42
Yes
Some questions about you - Where do you earn most of your income from?
Female
Male
What was your reason for visiting the facility?
Female
Male
Please answer yes or no to the following questions - Do you think that the clinic will respond to a complaint if you make one? *
Female
112
Yes
Male
15
Yes
Performance group - Was the clinic clean?
Female
9
Negative
Male
3
Negative
Please answer yes or no to the following questions - Did the nurse or doctor explain your rights and ask for your consent before treating you?
Female
189
Yes
Male
34
Yes
Please tell us how long you waited to: - Collect your medication
Female
Male
Please answer yes or no to the following questions - Did you feel safe in and around the clinic?
Female
250
Yes
Male
46
Yes
Please answer yes or no to the following questions - Did the staff respect your right to be examined in private?
Female
246
Yes
Male
46
Yes
Performance group - Does the clinic have the necessary equipment in good working condition to provide the services you need?
Female
45
Negative
Male
9
Negative
Please tell us how long you waited to: - Get registered at reception
Female
Male
Is this clinic the nearest health facility to your home?
Female
237
Yes
Male
41
Yes
Performance group - How good are the ambulance services?
Female
56
Negative
Male
11
Negative
What was the total amount you had to pay for transport to the service office?
Female
Male
Do you know what the Clinic Committee should do?
Female
80
Yes
Male
19
Yes
Does this clinic have a Clinic Committee?
Female
51
Yes
Male
7
Yes
Do you think that this clinic will learn from this survey and improve their services?
Female
227
Yes
Male
40
Yes
How far did you travel to get to the clinic?
Female
Male
Some questions about you - Do you have any disabilities?
Female
4
Yes
Male
4
Yes
Please tell us how long you waited to: - See a professional (nurse or doctor)
Female
Male
Please answer yes or no to the following questions - Do you know how to make a complaint at this clinic if you wanted to?
Female
91
Yes
Male
15
Yes