- P.O. Box 477, Lenyenye, Limpopo, 0857
- 083 728 4170
- albertmakwela@yahoo.com
Monitoring site
Relemogile Advice Office is based in Limpopo province in Lenyenye township. The organisation promotes social justice and human rights and offers para-legal advice to poor people with labour and Identification Document problems. It runs its Rights Awareness Project using sport and culture as vehicles to access the voice of the community. Relemogile has been actively involved in monitoring government facilities like SASSA and home affairs in relation to IDs and social grants payment and application through the CBM programmes.
1 October 2016 - 30 November 2016
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SASSA Service Office - Citizen
SASSA Service Office: Dr CN Phatudi Hospital (Lephepane)
Key Challenges Identified
- Regulation 11 – greater public awareness to be raised
- Internet connectivity remains a problem – SASSA to ensure that this improves and downtime does not exceed an hour at a time
- Recourse mechanism – SASSA must assist beneficiaries ad ensure that refunds are made where proof exists of unlawful deductions
1 June 2015 - 31 July 2015
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SASSA Service Office - Citizen
SASSA Service Office: Dr CN Phatudi Hospital (Lephepane)
Key Challenges Identified
- Regulation 11: Community Outreach & public education by SASSA.
- Staff name tags
- Community education – documents needed for social grant applications
- Queue Management: ‘courtesy manager’ to work the floor to guide service users & to check if they have the correct documents with them.
1 June 2014 - 31 July 2014
View results
SASSA Service Office - Citizen
SASSA Service Office: Dr CN Phatudi Hospital (Lephepane)
Key Challenges Identified
- Queue management
- Promotion of Regulation 11
- Promotion of SASSA services: Community outreach to inform the community of the types of grants there are and the documentation required applying for grants.
- SASSA‘s internet access and network as well as equipment often malfunction. The network being down most of the time and computers are not working. People are turned back and they have to return another day. This is costly to the poor.
Follow Up on 29 September 2015
Queue Management: SASSA has initiated triage of clients – according to services needed. But more needs to be done.
Community Outreach: A SASSA mobile service was initiated going out to villages. Communities need to be informed of the service and committee will help to inform people of the new service.
Internet Access: SASSA is moving to new offices and it is expected that internet access will be better. Online capturing of grant applications should improve.
Publicising Regulation 11: The Committee has done public education to inform community members of the Alternative form of Identification. SASSA has not done anything at the time of the Dialogue.